Michele Sevchek, director of blast-resistant module (BRM) development for Satellite Shelters Inc., has a dedication to safety and customer satisfaction. BIC Magazine recently spoke with Sevchek to learn more about the company’s new partnership with DropBox Inc. and how the two companies are developing state-of-the-art BRMs for the industry.
Q: What led to your position at Satellite Shelters?
A: I’ve worked in the modular industry for more than 25 years now, specializing in space solutions. In 2006, Satellite Shelters President and CEO Marty Mullaney hired me to help turn around a struggling Cleveland, Ohio, branch. It was there I was first introduced to the BRM and saw the value this product brought to the petrochemical industry. In February, Satellite Shelters partnered with DropBox Inc. to produce a new line of BRMs, and I was selected to lead this new division. My dedication to safety and customer satisfaction made this the natural next step for my career in space solutions.
Q: What is the biggest news in your company right now?
A: 2014 is proving to be a very exciting year for Satellite Shelters. The addition of the Satellite “Safety Shelter” BRM has allowed us to better control the quality and customer satisfaction of this product. Our partnership with DropBox is sure to bring many opportunities for both companies but, most importantly, the ability for us to continue to provide the high-quality service our customers have come to expect. Other big news for Satellite Shelters came when our founder and owner, Al Hilde Jr., was inducted into the Modular Building Institute’s Hall of Fame. This honor recognizes the contributions of those whose careers are dedicated to our industry or whose acts have had a significant impact on the careers of all others involved. Being part of a company with this kind of legacy is a great source of pride for all Satellite Shelters employees.
Q: How do you pitch your product?
A: At Satellite Shelters, we believe customer satisfaction comes from first understanding the client’s wants and needs and then providing a solution that works for them. I really enjoy getting to sit down with customers and asking the right questions to help uncover their true needs. Our products offer shelter, security and, as is the case with BRMs, the ability to save lives so I usually don’t have to sell the importance of my product. I feel the difference for me is to always make sure I do what I say I’m going to do. This is what has differentiated me from my competitors and allows me to be seen as a valuable resource versus a sales person.
Q: Are you looking to grow in new markets or expand in current ones?
A: The addition of BRMs to our fleet of products has allowed Satellite Shelters to expand further into different areas and markets. The oil production and chemical manufacturing industries need BRMs in order to provide safe environments for their employees. We have been working within these industries for many years but are now better equipped to provide faster and higher quality service to these customers.
Q: What is your biggest lesson learned?
A: Clients rely on and trust the suppliers and partners they choose to work with. They need these partner companies to perform at their best so the clients can perform their daily operations safely and effectively. My customers have come to depend on me for this need and know they will get service excellence when working with Satellite Shelters and me.
For more information, visit www.satelliteco.com or call (800) 453-1299.
