At Satellite Shelters Inc., we believe in doing business differently. To us, it's not just about the product; it's about the experience we give to our customers from beginning to end. Whether a transaction stops at a single quote or a relationship is built and continues for many years, every customer interaction is important to each and every employee.
Our employees believe in something bigger than themselves, and that's why every employee and future hire at Satellite Shelters is encouraged to take the company's core values to heart. Our employees know these values like the back of their hands and even come forward with stories of their fellow employees exemplifying them in their daily work. The culture at Satellite Shelters is built around seven core values: "Safety First & Always," "The Best at What We Do," "We are Winners," "Proud Work Ethic," "Wants to Wow," "Puts Others First" and "We Don't Cheat at Solitaire." These core values drive us to be better every day because we know people trust us, believe in us and keep coming back to work with us because we're doing business differently.
'Safety First & Always'
We believe injuries are preventable. We work together and speak up to make sure everyone gets home safely. When we witness unsafe acts taking place, we don't sit idly and wait for them to play out. We speak up and train employees on safe work practices. We have a dedicated safety team that works hard to instill the importance of recognizing safety hazards and how to implement tactical procedures to prevent them. This safety-first mentality doesn't stop at our doors. It also transfers to the jobsites we visit and the products we provide. The safety of everyone is important to us, and whether a customer or a vendor we work with, our goal is to make sure everyone goes home safely to their families at the end of every day.
'The Best at What We Do'
We are always looking for ways to get better because good enough just won't do. We are knowledgeable about our job duties and confident in our performance. Whether that means the service we provide or the products we deliver, we never settle for second-best. We are always looking for ways to improve our processes and our products by updating our internal systems to current technologies and upgrading buildings to current codes and energy efficiencies. We believe there is always something to improve upon.
'We are Winners'
We are passionate about our industry and competitive by nature, making each of us part of the winning team. Remember that part about never settling for second-best? That applies here as well. We are invested in your success and understand that we cannot win without you. Our employees are passionate about the work they do, and it shows through the products we provide.
'Proud Work Ethic'
We are hardworking and dedicated to getting the job done right. We give consistent effort every day and are diligent in the details. The employees of Satellite Shelters understand that the service, as well as products that we provide, are a direct reflection of ourselves. When we don't do our jobs, you can't do yours. That's why our employees are dedicated to putting their best foot forward in everything they do. From the simplest of tasks to time-intensive service calls, we make sure all details are covered so that our jobs are done right the first time.
'Wants to Wow'
We look for ways to over-perform for the customer by projecting great attitudes and genuinely caring. We treat internal employees no differently than external customers. The employees at Satellite Shelters believe everyone should be treated fairly and equally. We care about the success of our co-workers and customers alike. We go above and beyond to make sure you are completely satisfied with the service as well as the products that we provide. And if you're not, we'll make it right 100 percent of the time.
'Puts Others First'
We truly like helping other people while working for the best interest of the company. We are team players. No one employee is above the others at Satellite Shelters. We are all working toward one goal: our customers' and Satellite's success. When our customers are successful at their jobs, we can be successful at ours.
'We Don't Cheat at Solitaire'
We are ethical and honest in all of our actions and do what we say we're going to do. Lying and cheating never get you ahead for the right reasons. That's why we don't cheat at anything, even a simple card game like solitaire. Ethics and honesty are at the heart of everything we do and are included in our annual commitment to our customers, co-workers and the company. Our founder, Al Hilde Jr., first set forth the standards by which his company would be run back in 1958, and these standards still guide each and every employee today. They start out, "The primary purpose of [Satellite Shelters Inc.] is to provide its customers with the type of quality products and services which they desire, and be a constantly progressive, honest, ethical, legal, disciplined, balanced and smooth-running organization."
Each of these seven core values do not stand alone. All of them are interconnected and help fuel the growth and excitement of every employee at Satellite Shelters. Safety is our first priority, and it's why we do what we do. We are the best at what we do, which makes us winners in our field. Our proud work ethic fuels our need to wow our customers and go above and beyond for them. We put others first and never cheat at solitaire because it's the right thing to do.
For more information about Satellite Shelters, call (800) 453-1299, email inquiry@satelliteco.com or visit www.satelliteco.com.
