Equipment rental customers, particularly in the industrial segment, continually look to suppliers for planning and response solutions based on the changing scope and complexity of a project. Although this seems patently obvious, the inclination among many service providers is to offer a one-size-fits-all approach. At Herc Rentals, the company resists this approach by focusing on offering a customized user experience.
At Herc Rentals, the industrial services team has used its decades of experience in manufacturing, petroleum and chemical processing, among other customer segments, to assist businesses with operations- support plans to fit their individual needs. From that experience, Herc Rentals has been able to provide customers with the solutions they need so they can concentrate on their core business operations. Key examples include refineries producing hundreds of thousands of daily barrels, multiple facility locations within the largest manufacturing companies, and pulp and paper processing plants with daily production of tons of raw materials. From simple one-time rentals to complete on-site operations with fleet management services, Herc Rentals has the resources and experience to handle a variety of customers and needs.
Embracing changing technology is critical to the success of Herc Rentals' business and customers' businesses. But it is the company's view technology must support the overall customer experience rather than drive it alone. For this reason, Herc Rentals offers customers its eSERVICES Program™, or e-SP™, as a tool to help manage its rental- and owned-equipment fleet. Through desktop and mobile applications, e-SP creates a personalized web experience to help customers improve management of their Herc Rentals accounts, including the ability to improve utilization of their equipment rentals, while obtaining account-specific information and reporting in real time.
An important component of Herc Rentalsâ e-SP program is telematics. For this, it has introduced ProControlâ¢, Herc Rentalsâ customized tracking application that uses mobile devices provided by Herc Rentals to give customers and their employees a single, cohesive platform that provides 24/7 unlimited access to realtime equipment data and information. In Herc Rentals' continued commitment to taking a mobile-first approach to product development, this online solution leverages the latest technology to allow its customers to move beyond their desks and manage a project while on the go. Through ProControl, reports can be developed to provide more information for better budgeting, scheduling, costing by tool types and customer user groups.
Herc Rentals' Industrial Services provides an industrial line of products and services that includes equipment, supplies, tools, customized mobile tool rooms and high-tech asset management systems. The company's experience in providing the right tools and equipment for jobs in manufacturing, petroleum refining, pulp and paper processing, chemical processing and power generation, among others, makes Herc Rentals uniquely prepared to keep your industrial operations functioning at a level you have come to expect, with an emphasis on safety and service.
For more information, visit www.Hercrentals.com/industrial, or call (888) 658-1718 or (888) 777-2700.
