As a valued partner to customers across diverse industries, Brock’s dedication to safety, quality and execution performance yields consistent, measurable results. By delivering projects safely, on time and within budget, Brock strengthens a customer’s strategic competitive advantage and bottom-line profitability.
Across the U.S. and Canada, Brock serves diverse industries, including petrochemical, refining, power generation, offshore, heavy manufacturing, pipelines and transmission, nuclear, and pulp and paper. Coupled with a relentless pursuit of excellence in project execution, this diverse range of experience has allowed Brock to fortify its position as an industry-leading provider of customer-focused solutions for scaffolding, painting, insulation, shoring, lead and asbestos abatement, fireproofing, facilities maintenance and fabrication.
At Brock, providing solutions means first understanding customer needs and then tailoring its offer to safely and consistently deliver value. The foundations of the company’s solutions include a strong focus on hiring and employee development, implementation of processes and tools that drive successful outcomes, and a tenacious appetite to explore innovative concepts, technologies and partnerships that lead to more efficient results.
Bsafe culture
At Brock, safety is much more than a priority; it is a fundamental and immovable principle each member of the entire organization is responsible to uphold. Brock’s safety focus begins with a common culture of respect and caring, where employees take responsibility for themselves and those around them. Each employee is a safety leader, committed to keeping the site safe for Brock and the community by stopping work if potentially hazardous conditions exist. Every employee has a duty to report behaviors and events that create risk, and each person is encouraged to share safety innovations.
Key to this effort is the company’s Bsafe culture, which is the personal embodiment of an overall commitment to operational excellence. Brock’s Bsafe culture is backed by the company’s commitment to an incident- and injury-free environment, and developing a long-term and sustainable culture begins with making safety personal. Bsafe is the foundation of Brock’s safety culture and begins with employees’ awareness, vigilance and acceptance of responsibility. As a result, Brock has earned recognition across the industry through national, regional and customer safety awards. Today the company has 14 OSHA VPP Star worksites — more than any other specialty contractor.
Brock focuses on safety excellence across all sites and activities with a goal that “no one gets hurt.” Each employee is asked to “PAUSE” and assess last-minute risks to mitigate any present or potential hazards. Developing a safety mindset requires developing awareness and consistency across the workforce so each employee knows what’s expected of him or her and what he or she should expect from others.
As part of an effort to increase safety awareness among employees, Brock has developed multiple programs to help reduce hazardous situations. One example is the Short Service Worker Program, which provides employees who have less than 90 days’ experience with safe work guidance and training through the use of a designated mentor. In addition to the company’s safety programs, Brock has recently deployed new fall protection equipment companywide that is specifically designed to provide the best possible fall protection in the rigorous working conditions found in construction and maintenance. The compact and lightweight equipment is designed to allow foot-level tie-off and sharp edge applications, and leads the industry over all other traditional products in maintaining fall protection safety for employees.
“We have formed a strong culture of respect and caring with a mindset of recognizing risks and preventing any present or potential hazards,” said Senior Vice President of Health, Safety and Environment Russell Klinegardner. “Our policies and programs are carefully developed to help reinforce the importance of taking safety to heart and making it personal.”
Brock also provides detailed safety training, which includes bilingual classrooms along with on-site computer-based and social media training to instruct employees at all levels through in-house master trainers certified by NCCER. The outcome of this training is people who are more informed and better equipped to align with the company’s focus on higher quality, lower risk, better morale and greater productivity.
Excellence based on customer requirements
Today more than ever, industry requires partners capable of providing true value. Brock understands this and, through its comprehensive programs, has an impressive and growing track record of delivering value to customers. The company focuses on understanding each customer’s business needs and drivers to align execution plans and metrics for mutual success.
Brock listens to customers to understand their operating environments, business models, internal metrics and targets, and project drivers. This step is foundational for building a long-term execution platform that benefits both companies. Listening and understanding customer needs and success metrics allows Brock to tailor its proven processes and seamlessly integrate with the customer’s operational needs. This method has proven successful by cultivating stronger working relationships capable of creating even more possibilities for greater mutual success.
Brock also strives to offer more value to customers through innovation and best practices. Through innovative, process-driven management programs that drive continuous improvement, Brock aligns with the customer to determine the work to be performed, the importance and schedule of each element, and the most applicable and proficient way to deliver services to each site.
As part of its commitment to delivering value to customers, Brock has effectively combined its resources to implement reliability management programs that enable the development of long-term strategies. By thinking differently about challenges and seeking to solve problems both old and new, Brock drives greater efficiencies for its customers. Brock leverages solid expertise and a curiosity for new developments to create tools and techniques that deliver results. The pace of advancements in technology offers unique opportunities for the industry to enhance the way Brock works. Brock actively searches for ways to apply technology to solve execution challenges and employ new tools to improve efficiencies.
To help seek better ways of executing work, Brock has implemented the Continuous Alignment Improvement Process (CAIP). This process is designed to improve efficiencies through planning and scheduling while simultaneously eliminating cost, increasing productivity, and ensuring high and steady performance levels in specialty craft services. Brock’s CAIP process also converts situational analysis into gap closure by identifying best practices and action plans to be delivered by Brock in partnership with the customer. Brock actively looks for ways to apply technology to solve execution challenges and employ new tools to improve efficiencies. These advancements not only help deliver value but can also help elevate the entire industry.
Delivering quality results
Brock focuses on completing each task safely and successfully the first time with no rework necessary. By developing repeatable processes and training all team members to a common standard, the company delivers reliability. Brock provides resources that meet project-specific requirements and then applies proven verification processes to ensure the work performed meets contract and specification requirements.
Brock’s success has been in large part due to a capability to deliver exceptional service at the facility level, day in and day out, without losing sight of higher-level customer needs. To achieve the goal of delivering what the company promises, Brock emphasizes repeatable results and an overall consistency of effort and output customers can depend on. This approach applies across all worksites, so customers receive the same level of quality regardless of location. By self-performing all core services, Brock has a single point of control and accountability driving performance and improvement opportunities. This method supports the company’s unceasing improvement initiatives and other quality-related programs.
Brock utilizes a site-by-site scorecard to assess key performance indicators associated with financial, customer satisfaction, process improvements and employee/learning perspectives. Brock polls customers and on-site managers to validate operation performance against customer-aligned objectives and expectations.
Consistent results depend on common expectations and processes, so Brock continuously seeks opportunities to standardize the tools and skillsets of the company’s craft resources. This means established performance metrics are applied to multiple sites. As an NCCER nationally recognized training unit, Brock also utilizes standardized craft training curricula for training craft workers to ensure the skillsets of each employee are tested. Brock serves as an industry-leading workforce, with coordination, trust and mutual execution support as foundations of excellence. The ability to work in lockstep to deliver value to customers is core to Brock’s approach.
Brock also focuses on delivering solutions that respond directly to customer needs and success metrics. Part of the execution planning begins with understanding the work to be performed and its required dependencies, from which detailed schedules are developed to promote efficiency of both time and resources. Brock utilizes a managed method to all its services by integrating, scheduling, developing and progress tracking systems to guarantee quality performance and on-time completion of critical path projects.
Achieving greater project success and further reducing costs are made possible through Brock’s progressive approach to workface planning. Brock’s methodology incorporates a comprehensive view of a project’s work scope, considering all necessary customer requirements and work sequencing in a given area to develop a plan that can be later broken into discreet work packages. When deployed in the field, employees equipped with workface planning packages have a greater ability to manage resources and execute work more productively.
Brock’s 3-D modeling and design technology provide new opportunities to vastly improve the ability to define work scope, create solutions and enhance the effectiveness of workface planning for customers. The technology creates better visibility for customers to evaluate proposed workface solutions, detect potential clashes, make modifications on computers instead of in the field, enhance project accountability, and ultimately build a better and more cost-effective work plan.
Experience and resources
For more than 65 years, Brock has drawn on both union and merit shop skilled resources, including a significant cross-trained workforce, to quickly and accurately address customers’ execution challenges. This is due to Brock’s ability to be process intensive and safety focused while also employing a planned approach, programs and measurements, and maintaining strong management.
As a large, financially stable company with a wide geographic presence, Brock’s total workforce numbers more than 17,000 individuals, with the vast majority being field craft who operate on-site to build and maintain customer facilities. In addition, the average number of years of experience at each level of craft emphasizes how Brock’s team delivers value for execution needs.
Another key to Brock’s success is an emphasis on training and development of all employees, with particular focus on front-line supervisors. The company commits to the resources necessary to provide the latest in technical training aids as well as invest the time necessary to train its valued employees in a manner that offers the best overall results for customers in quality, safety and productivity.
Brock hires individuals with positive attitudes, strong skillsets and demonstrated potential, and then trains to build abilities and promote consistency of delivery. Brock originated the multicraft model after identifying a need to increase efficiency on jobsites. By combining skillsets that keep the workforce actively engaged and limit downtime, Brock developed an industry-defining model and continues to have one of the best cross-trained workforces today.
Under this multicraft model, trained craft workers perform multiple functions and work in a flexible team that can engage wherever needed. Brock’s multicraft teams are proficient in performing a variety of services, including shoring, scaffolding, coatings, insulation, fireproofing, lead and asbestos abatement, instrumentation and electrical, and shop coatings. The result is improved responsiveness with less downtime. In addition, because Brock self-performs all work — unlike other service providers that may use subcontractors to perform under a multicraft agreement — the company serves as a single point of accountability with the ability to drive enhanced proficiencies.
Although Brock has already brought competitive advantages to many customers through multicrafting, the company continues to evolve its execution platform to provide enhanced capabilities of significant importance to customers during the current investment cycle.
Better overall results
Brock’s planned and measured approach allows customers to systematically evaluate maintenance and capital budgets as well as near- and long-term schedules with better overall results. Combining forward-thinking leadership and a strong base of craft labor, Brock has developed a comprehensive workforce solution that delivers proven value by meeting the business objectives of each customer and facility. The company has the labor and equipment resources, experience and scale to effectively manage multisite and multicraft customer relationships.
By partnering with Brock, customers benefit from project visibility and execution cohesion that identify challenges before they develop and deliver results that go beyond expectations. The progressive, collaborative customer/Brock approach achieves more — safely, productively and cost effectively — which promotes long-term facility viability and ultimately delivers results aligned with each customer’s business objectives.
For more information, visit www.brockgroup.com or call (866) 280-7601.